Sinora Lepcha

American Express / Manager - Customer Service

Sinora Lepcha

American Express / Manager - Customer Service

Singapore

Sinora Lepcha

American Express / Manager - Customer Service

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Manager Customer Service - American Express. 10 Plus Years of experience in Customer Engagement Network

I am currently working with American Express Banking Corp . as Manager Operations . Leading operational excellence, ensuring service delivery operations for our clients as well as providing strong leadership to the operations team.

未来

この先やってみたいこと

未来

To be part of of an organization where I can help contribute with my knowledge and skills acquired during my more than ten years of professional experience with fortune 500 companies.

2010年8月
-
現在

American Express

11 years

Manager - Customer Service
現在

2010年8月 -

現在

My Responsibilities:Ensure our service delivery levels achieve our contractual commitments, effective Risk Management processes are put in place to minimise operational risksMaximize client satisfaction by ensuring efficient handling of all client requests, issues or disputesCreate and utilise operational metrics to determine areas needing cost reduction, improvement or major new business opportunitiesRegularly review and monitor operational business plans, revenue results an

Cut Above -American Express

Hero 2017 - American Express

Hero 2016 - American Express

Dream Team Award - American Express

Process Excellence Award - American Express

Performance Segmentation Variation

Conducted Performance Segmentation for entire technical web support process in American Express

Vocm Analysis ( Customer commentary Analysis )

2009年1月
-
2010年7月

Convergys

2 years

Senior Customer Service Representative

2009年1月 - 2010年7月

Providing customer support for one of the largest financial service client in US. Major Responsibilities:Customer Queries resolution Deliver to the Employees, Customer and Shareholder metrics as per the goals. Ability to take quick decision and respond to customer queries.

2008年5月
-
2008年12月

WNS Global Services

8 months

Senior Customer Service Representative

2008年5月 - 2008年12月

I worked with one of the world largest travel portal World Choice. Major Responsibilities:Helped the customers with travel bookings. Maintain excellent customer satisfaction scores. Mentor junior team members.

2006年6月
-
2008年4月

AOL

2 years

Customer Service Representative

2006年6月 - 2008年4月

Worked with one of the world largest Internet service provider in US. Major Responsibilities:Customer retention. Provide excellent customer service. Mentor junior team members.


スキルと特徴

Excel

0

Management

0

Leadership

0

Positive thinking

0

Presentation

0

Accomplishments/Portfolio

Vocm Analysis ( Customer commentary Analysis )

Performance Segmentation Variation

Awards and Certifications

Leadership Fundamentals

2017年11月

Hero 2017 - American Express

Process Excellence Award - American Express

Cut Above -American Express

Hero 2016 - American Express

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